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Privacy Policy

Last Updated: 1st September 2024

1. Introduction and Scope

Teknon ("we," "us," or "our") operates the website tekno-oils.com (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

*Note: This policy is designed to comply with general data protection best practices in India.*

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data (Data provided by you):

  • Identity Data: Full Name, Gender, Date of Birth.
  • Contact Data: Email address, Mailing Address (for delivery, including PIN code), and Phone number.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Vehicle Data: Details voluntarily provided to help recommend products, such as Vehicle Make/Model and Registration number (optional).

Usage Data (Automatically collected):

  • Technical Data: Internet Protocol address (IP address), browser type and version, time zone setting, operating system.
  • Tracking Data: Information about how you use the website, such as pages visited, time spent on pages, and links clicked.

3. Use of Data

Teknon uses the collected data for the following purposes:

  • Processing Orders: To manage your purchases, process payments, and deliver engine oils to your specified location in India.
  • Customer Support: To notify you about changes to our Service and provide customer care and support.
  • Product Improvement: To analyze usage so that we can improve our products, service, and website functionality.
  • Marketing: To provide you with news, special offers, and general information about other goods and services we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.
  • Legal Compliance: To comply with legal obligations and resolve disputes in the jurisdiction of Mumbai, India.

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement commercially reasonable safeguards appropriate to our size and the scope of our business in Mumbai.

Payment information is typically handled by third-party payment processors (e.g., razorpay, PayTM). We do not store sensitive payment card details on our servers.

5. Disclosure of Data (Sharing)

We may share your personal information with:

  • Service Providers: Third-party companies and individuals to facilitate our Service (e.g., courier partners for delivery across India, website hosting, payment processing).
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency).

6. Your Data Protection Rights

You have the right to:

  • Access: Request copies of your personal data we hold.
  • Correction: Request that we correct any information you believe is inaccurate or incomplete.
  • Opt-out: Withdraw consent for marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.
  • Erasure: Request that we erase your personal data under certain conditions.

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within a reasonable timeframe as mandated by Indian law.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: